The AI data cloud provider doubles down on its support for agentic AI and data with new partnerships and capabilities ...

Pulse surfaces CX insights to executives and teams. Resolve enables communication with frontline workers. Both encourage ...

New research from Metrigy shows what jobs are now in demand — and which ones are disappearing — thanks to automation and ...

Vonage Contact Center enhances reach into healthcare, financial services and retail sectors via agentic AI partnerships.

The challenge used to be measuring how well a human agent performed a specific task. Now, it’s measuring how well human-AI ...

Cisco to debut new Webex AI agent rollouts, along with an AI Concierge. And with AI Agent 360, enterprises have a framework ...

Snowflake’s acquisition of Natoma is the cloud data provider’s push into agentic enterprise and a broader platform strategy.

Thanks to their task-specific focus and local processing, this AI model makes sense for a variety of CX use cases.

Every vendor wants to leverage their platforms as the system of record, but success may depend on interoperability.

Enterprise buyers want to be inspired by what AI systems might eventually do — but they also want an understanding of what’s ...

Zoom advances toward its goal of becoming an AI-first hub for enterprise knowledge work.